Shipping policy

SHIPPING POLICY

Shipping Information

At DROPPD, we work with trusted global suppliers to bring you innovative and premium products from around the world.

Orders are processed once payment has been successfully received and verified.

Processing Times

Most orders are processed within 1 to 5 business days.

During periods of high demand, product launches, promotions, or holidays, processing times may be slightly longer.

Estimated Delivery Times

Delivery times vary depending on the destination country, customs procedures, and local courier networks.

Typical delivery estimates:

• Major cities: 7 to 15 business days
• Regional areas: 10 to 20 business days
• Remote locations: 15 to 30 business days

Delivery estimates are not guaranteed and may vary due to factors outside our control.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email when available.

Tracking information may take several days to update after shipment.

Customs, Duties and Import Taxes

Customers are responsible for any customs duties, import taxes, or additional charges imposed by their local authorities.

These charges are not included in the product price or shipping costs.

Incorrect Shipping Information

Please ensure that all shipping information is accurate before placing your order.

DROPPD is not responsible for delays, losses, or additional costs caused by incorrect shipping information provided during checkout.

Shipping Delays

While we strive to deliver every order within the estimated timeframe, delays may occasionally occur due to:

• Customs inspections
• Courier disruptions
• Severe weather conditions
• Public holidays
• High shipping volumes

We appreciate your patience and understanding should any delays occur.

Lost or Damaged Shipments

If your order arrives damaged or appears lost in transit, please contact us at:

support@droppd.co.za

within 7 days of the expected delivery date.

Our team will investigate and assist where possible.

Contact

support@droppd.co.za