Return & Refund Policy

At DROPPD, we want you to be satisfied with your purchase. If you experience an issue with your order, we're here to help.

Return Eligibility

To be eligible for a return, items must:

• Be unused and in their original condition.

• Be returned in their original packaging.

• Be reported within 7 days of delivery.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

Our team will review your request and provide an appropriate resolution.

Refunds

Once your request has been reviewed and approved, refunds will be processed to the original payment method used during checkout.

Processing times may vary depending on your payment provider.

Order Cancellations

Orders may only be cancelled before they have been processed or dispatched.

Once an order has been shipped, it can no longer be cancelled.

Contact Us

For return, refund, or enquiries about orders, please contact:

support@droppd.co.za

We aim to respond within 24 to 48 business hours.