FAQs

A smart ring is a wearable device designed to sit comfortably on your finger while helping you track selected daily wellness and activity signals. Depending on the model, this can include steps, heart rate, sleep tracking, blood oxygen trends, activity data and app based insights.

No. DROPPD smart rings are lifestyle and wellness devices. They are not medical devices and should not be used to diagnose, treat or prevent any medical condition. If you have health concerns, speak to a qualified healthcare professional.

Use the ring size guide before ordering. Wrap a strip of paper or string around the base of one finger, mark where it meets, then measure the length in millimetres. Compare that measurement with the size chart on the product page. If a product has only one size available, check the listed size carefully before buying.

Most customers wear a smart ring on the index, middle or ring finger. Choose the finger where the ring feels secure but not tight. The sensors should sit comfortably against the skin for the best tracking experience.

No. Features vary by model and supplier. Some rings focus on core tracking such as steps, sleep and heart rate, while others may include display features, activity modes, blood oxygen trends or different app experiences. Always check the product page for the exact model details.

Most smart rings connect through a companion app using Bluetooth. Compatibility can vary by model, app and phone version. Check the product description for app and compatibility notes before purchasing.

Battery life depends on the model, usage, app settings and charging habits. Typical smart ring battery life can range from a few days to around a week, but the exact estimate should be checked on the specific product page.

Many smart rings include water resistance, but the exact rating can vary by model. Water resistant does not always mean suitable for hot water, diving, saunas or long exposure. Check the product description and avoid harsh chemicals or extreme conditions.

Orders are processed after payment confirmation. Delivery times can vary depending on your location, stock availability and fulfilment partner. If you need an update, email orders@droppd.co.za with your order number.

Returns and exchanges depend on the return policy, product condition and timing of the request. Because sizing matters, please use the size guide before ordering. For return support, contact returns@droppd.co.za.

For general help, email support@droppd.co.za. For order tracking, email orders@droppd.co.za. For returns, email returns@droppd.co.za. For privacy requests, email privacy@droppd.co.za.